Last Updated: May 16, 2026
NamedClearly and related experiences (together with NamedClearly technology, “we,” “us,” or “our”) respect your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our websites, applications, and services (the “Service”).
Consumer / member offering (not HIPAA): The member experience—including the website, progressive web app (PWA), and native mobile apps that load our site—is offered for personal growth, journaling, relationships, and psychoeducation. NamedClearly is not a HIPAA-covered entity for that consumer offering, and we do not represent the member Service as HIPAA-compliant. Do not use the member Service to store or transmit information you are required to protect only under HIPAA unless you have obtained appropriate legal advice and a separate written agreement with us that says otherwise.
Other use: Some professionals or practices may use separate parts of the Service under different agreements. If you are a patient or client of a provider who uses the Service, that provider’s notice and practices also apply to information they hold.
If you install the NamedClearly app from the Apple App Store or Google Play, the app is a shell that loads our website (
namedclearly.comWe do not sell app usage data to advertisers. Store listings describe the member product only; practice-management features are not the subject of the consumer store apps.
A separate optional Android app (Google Play package
com.namedclearly.smsscompanionIf you use that companion, we may process:
SMS content is sensitive. Use the companion only if you understand it uploads selected message text to our servers under this Policy. The companion is not HIPAA-compliant and is not for emergency or crisis use.
We use information to:
We do not sell your personal information as a term of art in applicable U.S. state laws (e.g. “sale” for targeted advertising); we do not use your journal content to run third-party behavioral ads.
Member / consumer apps and accounts: As stated above, we do not offer the member Service as a HIPAA-compliant or covered-entity product. We do not enter Business Associate relationships solely because you use journaling, AI chat, Safety Check, or similar member features.
Practice or professional use: If a separate written agreement (for example, a Business Associate Agreement) applies between you and us for specific practice features, that agreement controls PHI for those features. Unless such an agreement exists, do not assume HIPAA protections apply to your use of the Service.
We may share information:
We do not share your journal or therapeutic-style content with advertisers.
We use industry-standard measures that fit the nature of the Service, including encryption in transit (TLS), encryption at rest for stored data where implemented, access controls, monitoring, and least-privilege access for personnel and systems. No method is 100% secure; you should use a strong password and protect your device.
Where MFA or additional controls are offered or required (for example, for certain practice roles), enabling them reduces account risk.
We retain information as long as your account is active, as needed to provide the Service, and as required by law (for example, longer retention for certain healthcare or billing records where applicable). When you delete content or close an account, we delete or de-identify it subject to legal retention obligations and secure backup rotation. Specific retention schedules for PHI-heavy deployments may be described in internal or practice-facing documentation.
Depending on where you live, you may have the right to:
U.S. state privacy laws: Residents of certain states (e.g. California, Virginia, Colorado) may have additional rights. Contact us using the information below; we will verify your request as required by law.
HIPAA: For PHI held under a BAA, exercise rights through the covered entity or as our processes and BAAs allow.
The Service is operated from the United States. If you access the Service from elsewhere, you consent to transfer and processing in the U.S. and other countries where we or our vendors operate, which may have different data protection rules than your country.
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will take steps to delete it.
We may update this Privacy Policy. We will post the new version and change the Last Updated date. For material changes, we may provide additional notice (e.g. email or in-app). Continued use after the effective date constitutes acceptance of the updated Policy where permitted by law.
NamedClearly / NamedClearly
For HIPAA-related inquiries tied to a specific practice relationship, you may also contact your healthcare provider or our support with enough detail to route your request.
We design the Service with security and privacy in mind using measures such as encryption in transit, access controls, and monitoring appropriate to a consumer wellness product. We do not claim HIPAA compliance for the member Service or the SMS companion. Marketing references to future audits or certifications (e.g. SOC 2) describe goals or in-progress work unless we state a specific attestation is complete in a separate notice.
Related: Terms of Service · Cookie Policy · Compliance (BAA and practice resources where available)